I received a notice in the mail, or I found my name on the list of unclaimed properties. How do I receive my property before it is transferred to the Bay Area Toll Authority?
To claim your property before it is transferred to the Bay Area Toll Authority, you must send a completed Claim Form and all required documentation to the FasTrak Customer Service Center by July 11, 2017.
Is there a time limit to file a claim?
Yes, a claim should be filed by July 11, 2017. Claims received after July 11, 2017, must include a written explanation of the reason for the late filing. The Bay Area Toll Authority, acting in its sole discretion, will determine whether to accept the late claim.
Where do I find the Claim Form?
Download a printable Claim Form in
English,
Spanish, or
Chinese. Be sure to follow all the instructions on the form and attach all required documentation. You can also contact us at 1-877-229-8655 to request a Claim Form to be mailed or faxed to you.
How do I file a claim?
Follow the instructions on the Claim Form. Be sure to complete the form, sign it, and send it to the FasTrak Customer Service Center with the required documentation. Completed forms may be submitted in person, by mail, via fax, or online.
By Mail
FasTrak Customer Service Center
Escheatment Claims
P.O. Box 26926
San Francisco, CA 94126
In Person
FasTrak Customer Service Center
375 Beale Street
San Francisco, CA 94105
Click here for directions and hours of operation
(Bring government-issued identification such as a driver's license, identification card, military identification card, or passport, and check in with the lobby security desk.)
By Fax
1-415-974-6356
Online
1. Go to
Email FasTrak
2. Click Web, and when the drop-down box appears, select
Unclaimed Property
3. Fill in your details and upload your signed Claim Form and required documentation
4. Hit
Submit
How do I file a claim for a deceased owner?
You may file a claim for the property of a deceased owner if you are an heir, trustee, or personal representative/executor/administrator. Please see the
required documentation for deceased owner claims for the documentation you will need to submit to prove ownership.
Can a claim be filed jointly with another owner?
Yes, if all owners sign the Claim Form and submit the required documents to prove ownership.
What documentation is required to show proof of a name change?
You will need to provide documents that establish that you are the person whose name appears on the unclaimed property account. A marriage certificate or court documents are examples of acceptable forms of proof.
I still have the original, uncashed refund check from the Bay Area Toll Authority, but the bank will not honor it because it is over a year old. How can I get my money back?
You must complete a Claim Form, provide proof of identity, and enclose the original or a copy of the uncashed check. Once we have determined valid ownership, we will send you a new check. Be sure to keep copies of these documents for your records.
Can you electronically deposit my funds into my current bank account?
No. The Bay Area Toll Authority cannot transfer funds to your current bank account. If the claim is approved, a check will be mailed to the address provided on the Claim Form.
Is there a way to file my claim electronically instead of by mailing in a paper claim form?
Yes, you may submit a
signed Claim Form, along with copies of any required documentation online or via fax (1-415-974-6356).
To submit your Claim Form online:
1. Go to
Email FasTrak
2. Click Web, and when the drop-down box appears, select
Unclaimed Property
3. Fill in your details and upload your signed Claim Form and required documentation
4. Hit
Submit
I submitted my Claim Form. Where’s my refund check?
It may take up to 60 days from receipt to process your Claim Form and issue a refund check.
If you are having trouble verifying the status of your claim or have a hardship, you may call the FasTrak Customer Service Center toll free at 1-877-229-8655, or go to
Email FasTrak, click Web, and when the drop-down box appears, select
Unclaimed Property. You will need to provide the name that appears on the FasTrak unclaimed property list and a brief statement of your inquiry.
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